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1. Introduction

Welcome to S.P. Coaching Classes ("we", "our", or "us"). We are committed to protecting the privacy and personal information of our prospective students, enrolled students, parents, and website visitors. This policy explains what data we collect, how it is used, and your rights.

2. Information We Collect

We only collect information necessary to provide educational coaching and respond to admission inquiries:

• Admission Enquiry Form: Student Name, Parent/Guardian Name, Phone Number, Email Address, Current Class (5th to 12th / Dropper), Course Interest (CBSE, GSEB, NEET, JEE, Foundation), and any additional notes submitted.
• Student Comments & Reviews: Name, Course/Class, Star Rating, and public feedback comments stored in our database.
• Website Usage & Analytics: Anonymized technical data (browser type, pages visited, device type) via Google Analytics 4, active only when you accept our Cookie Consent.

3. How We Use Your Information

• To contact you regarding course details, batch schedules, fees, and admission counseling.
• To display authentic student reviews on our website.
• To optimize website performance, security, and user experience.
• We never sell, rent, or trade your personal data with third-party advertisers.

4. Third-Party Service Providers

We use reputable third-party services with strict privacy standards:

• Web3Forms: Securely transmits contact and admission inquiries directly to our administrative email (spcoachingc@gmail.com).
• Google Firebase Firestore: Securely stores and serves genuine student comments in real time.
• Google Analytics 4: Helps analyze anonymous visitor traffic patterns (with IP anonymization enabled).

5. Cookies & Tracking Technologies

Our website uses essential session cookies and optional analytics cookies. When you visit our website, you can accept or decline analytics cookies through our Cookie Consent Banner at any time.

6. Data Security & Retention

We implement industry-standard security measures to safeguard your personal information against unauthorized access, loss, or misuse. Enquiry information is retained only as long as necessary for admission follow-up.

7. Your Privacy Rights

You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your comments or contact submissions. To exercise these rights, please contact us at the details below.

8. Contact Us